You will be asked security questions so we can make sure that it’s you. Please be prepared with your Account or Debit Card Number and registered Mobile Number.
Please keep on hand a copy of an MT103 or any other proof of transfer to be attached to your request
Once done, you will receive an SMS with the request details on your registered mobile number.
Banks usually process local transfers within 2 working days and international transfers usually within 4 working days.
The processing time for this service request is within 16 working days, once completed, you will receive an SMS on your registered mobile number confirming your transfer.
An MT103 is a standardized SWIFT payment message used specifically for cross border/international transfers and includes transfer details such as date, amount, currency, sender, and recipient.
A proof of transfer can be a transfer receipt, bank statement, or CB103 for local transfers or a copy of an MT103 for international transfers containing the following details:
Sender’s name and account details
Date of transfer
Sender's country and currency of transfer
Transfer amount
Receiver’s account details
MT103 is mandatory to trace international transfers
You can track your previous request by calling us on +971 600 599 995, or through WhatsApp banking. For more information on WhatsApp banking, Click Here
