You will be asked security questions so we can make sure that it’s you. Be prepared with your Credit Card Number and registered Mobile Number.
Please keep in hand a proof of payment to be attached to your request.
Once done, you will receive an SMS with the request details on your registered mobile number.
Banks usually process local transfers within 2 working days and international transfers usually within 4 working days.
The processing time for this service request is within 16 working days, once completed, you will receive an SMS on your registered mobile number confirming your transfer.
An MT103 is a standardized SWIFT payment message used specifically for cross border/international transfers and includes transfer details such as date, amount, currency, sender, and recipient.
A proof of transfer can be a transfer receipt, bank statement, or CB103 for local transfers or a copy of an MT103 for international transfers containing the following details:
You can track your previous request by calling us on +971 600 599 995, or through WhatsApp banking. For more information on WhatsApp banking, Click Here.
