If you’ve deleted or lost your card statement, you can use this application to request a duplicate for up to 1 year.
Before you start
You’ll be asked few security questions so we can be sure it is you. Please have your Credit Card Number and Registered Mobile Number ready.
Your request will be processed within 2 working days. Once this is done, you will receive an SMS with the details of the request on your Registered Mobile Number and the duplicate statement will be sent to your Registered Email Address.
The charge for a duplicate credit card statement (up to the last 3 months) is AED 26.25 per month, inclusive of 5% VAT. For statements over 3 months old, the charge is AED 47.25 per month inclusive of 5% VAT. Click here for Fees & Charges.
You can follow up on your previous request by calling us on +971 600 599 995, or through WhatsApp Banking. For more information on WhatsApp Banking, click here.
