You’ll be asked security questions so we can make sure that it’s you. Be prepared with your credit card number, registered mobile number, and transaction SMS if you’re applying for an Installment Payment Plan on a specific transaction.
Once you submit, you will receive an SMS with the request details on your registered mobile number.
Yes, you can cancel your installment plan through Mobile Banking and Online Banking the remaining principal outstanding will be added in your upcoming statement plus a foreclosure fee will be applicable. Click here to see Fees & Charges.
You can track your previous request by calling us on +971 600 599 995, or through WhatsApp banking. For more information on WhatsApp banking, click here.