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Scheduled maintenance of our systems on: Sunday, 12 June 2022, 1:00 AM – 6:00 AM

Please be informed that there will be a scheduled maintenance of our systems on Sunday 12 June, from 1:00 AM to 6:00 AM. Some Card services will not be available on our Digital Channels and Call Center during this short period.

Services such as cash withdrawals, and in-store & online purchases will continue to be available during this period.

Service Impacted Channels Available Channels
Card Blocking Interactive Voice Response (IVR)
Online Banking & Mobile Banking
Call Center
Cash Advance IVR
Online Banking & Mobile Banking
ATM/CDM
Utility Payments (Dewa, Etisalat, Du, others) IVR
Online Banking & Mobile Banking
ATM
Direct Payment to utility provider’s website or App
Card Activation & PIN Set/Reset IVR
Online Banking & Mobile Banking
Call Center

Not Available
Easy Payment Plan (EPP), Cash on Call Online Banking & Mobile Banking
Call Center
Card Payment IVR
ATM/CDM
Online Banking & Mobile Banking
Cards Rewards & Points Redemption Online Banking & Mobile Banking
Call Center
Card Inquiries Call Center
IVR
ATM/CDM
Online Banking & Mobile Banking