FAQ's



Will my account number change and if so, how will I know my new account number?

Yes, your account number will change. There will be a page on the Emirates Islamic website that will provide you with your new account number once you enter your old one.

Will my IBAN change and how can I get the new one?

Yes, your IBAN number will change. There will be a page on the Emirates Islamic website that will provide you with your new IBAN once you enter your old one.

Will Emirates Islamic inform me of my new account number & IBAN number?

Yes, your new account number and IBAN will be communicated to you.

Will my existing direct debits and demand drafts get impacted due to the change of my account number?

No, your existing direct debits and demand drafts will not be impacted.

Will there be a change in the e-statement frequency due to the system upgrade?

No. e-statements will work as per the settings in your account profile.

Will Emirates Islamic branches be affected during the interruption period?

Yes, Emirates Islamic branches will be open with limited services on Thursday 24 November and close at 1PM on Thursday 24 November and resume regular working hours from Saturday 26 November.

Will there be a change in Online Banking?

Your username and password will remain the same however the user-experience and interface will change with new functionalities added. Online Banking will not be available from 11AM Thursday 24 November until 5AM Saturday 26 November.

Will my saved beneficiary details still be available in Online Banking and Mobile Banking?

Yes, the details of your beneficiaries will remain saved as long as their accounts are not dormant or inactive.

Will there be a change in the Mobile Banking menu?

No, the Mobile Banking interface remains the same, however there will be a new menu item added for getting a Mobile Token at Emirates Islamic branches.

Will I still be receiving SMS notifications for my transactions during the interruption period?

No, SMS notifications will not be available from 3PM Thursday 24 November until 5AM Saturday 26 November.

Will Automated Phone Banking Services/IVR work as usual during the interruption period?

No, the Automated Phone Banking Service/IVR will not be available from 3PM Thursday 24 November until 5AM Saturday 26 November.

Can I make online transactions that require the double secure/authentication feature to proceed?

Yes, online transactions can be made on all Cards except Debit & Prepaid Cards from 11:45PM Friday 25 November until 5AM Saturday 26 November.

Will I be able to register for new online banking using my old account number?

No, the new account number will be required when registering for a new online banking account

What will happen to cheques that are deposited during the interruption period?

All Cheques and transfers received after 10AM Wednesday 23 November will be processed on Saturday 26 November

Can I use my Debit Card at ATMs, retail and online transactions during the interruption period?

Debit Card Transactions including Cash Withdrawals will not be available from 11:45PM Friday 25 November until 5AM Saturday 26 November.

Will there be any impact to my Credit Card during the interruption period?

No, Credit Card transactions will not be affected.

How can I activate my new card during the interruption period?

You will need to activate your Card using our Automated Phone Banking Service. The Automated Phone Banking Service/IVR will not be available from 3PM Thursday 24 November until 5AM Saturday 26 November. Your new card can be activated anytime outside of the interruption period.

Will I still receive telegraphic transfers on my old account number?

Yes you will continue to receive telegraphic transfers however all transfers received after 10AM Wednesday 23 November will be processed on Saturday 26 November

Will the standing instruction order process change?

No changes in the standing instruction process





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