Update your documents online
The most convenient way to submit identification documents.
KYC Document Upload As per the KYC (Know Your Customer) regulations set by Central Bank of the UAE, all banks need to maintain valid identity documents / information for their customers, at all times.
Based on the communication you received from us, you may need to submit some of the following documents according to your category:
| Document | Website | Branch* | ATM |
|---|---|---|---|
| Individuals | |||
| Passport | ✓ | ✓ | ✓ |
| Emirates ID / National ID | ✓ | ✓ | ✓ |
| Visa | ✓ | ✓ | ✓ |
| Family ID | ✓ | ||
| Proof of Residential Address in UAE (Utility bill or other bank statement from last 3 months) | ✓ | ✓ | |
| Customer Compliance Declaration - Individual (Download) | ✓ | ✓ | |
| FATCA self-declaration Form (Download) | ✓ | ✓ | |
| Individual Tax Residency Self Certification Form (Download) | ✓ | ✓ | |
| Entity / Organization / Company | |||
| Trade License | ✓ | ✓ | |
| Customer Compliance Declaration - Entity (Download) | ✓ | ✓ | |
| FATCA self-declaration Form (Download) | ✓ | ✓ | |
| Entity Tax Residency Self Certification Form (Download) | ✓ | ✓ | |
| Controlling Person Tax Residency Self Certification Form (Download) | ✓ | ✓ | |
| Emirates ID Card for all shareholders with >10% holding, Directors and Authorized signatories where applicable | ✓ | ✓ | |
| Passport for all shareholders with >10% holding, Directors and Authorized signatories | ✓ | ✓ | |
| Emirates ID Card for all shareholders with >10% holding, Directors and Authorized signatories where applicable | ✓ | ✓ | |
| Passport for all shareholders with >10% holding, Directors and Authorized signatories | ✓ | ||
| Visa for all shareholders with >10% holding, Directors and Authorized signatories where applicable | ✓ | ✓ | |
| Proof of Operating Address in UAE (Ejari, Utility bill or other bank statement from last 3 months) | ✓ | ✓ | |
| Memorandum & Articles of Association | ✓ | ✓ | |
| Resolution of the Board of Directors to open an account and identification of those who have authority to operate the account | ✓ | ||
* In light of the current situation, we strongly encourage you to stay home and update your records online on this page. If that is not possible, click here to view our operating branches and temporary timings across the UAE during this period.
Click here to view frequently asked questions.
Note: If you have been asked to submit any of the Declaration forms as stated above, please click and download the form and keep a scanned copy of the completed form ready for upload.