EI Smart Pass EI Smart Pass

Key Benefits

No fee

No fee

Smart Pass is a free of charge service.

Safe and Secure

Safe and Secure

Secure and convenient way of authorizing online banking transactions.

Touch ID Enabled

Touch ID Enabled

Smart Pass gives you the options to authorize transaction using your Touch ID\Face ID. No SMS required.

Start using Smart Pass!

After completing the activation steps, you can authorize your Online and Mobile Banking transactions with Smart Pass in seconds, through an encrypted and highly secure mechanism.

How to Authorize Mobile / Online transaction

Mobile

Instead of entering the SMS Authentication Code, you will be asked to enter the Smart Pass PIN to authorize transactions. It’s that simple! If you are not registered to Smart Pass, you will continue to use SMS Authentication Codes.

Online

If you are registered to Smart Pass, you will also be able to authorize transactions that started from the Online Banking Portal, without having to depend on SMS Authorization Codes. A notification is sent to your mobile device where Smart Pass is activated and after entering the Smart Pass PIN on the mobile device, the transaction is authorized.

If you didn’t receive the notification, you have an option to generate a Smart Pass token by just entering your Smart Pass PIN on your mobile device, and then type it on the Online Banking screen.

Frequently Asked Questions

Emirates Islamic Smart Pass is a transaction authorization method which ensures more security and convenience for Online & Mobile Banking transactions. With this new level of security, you do not need to wait for SMS Authentication Codes anymore to authorize your transactions. Smart Pass enables you to authorize your transactions with Smart Pass PIN which you define in the Smart Pass activation process.

To start using Smart Pass, you need to activate Smart Pass on your mobile device. For activation, go to Smart Pass menu on your Emirates Islamic Mobile Banking App and follow the instructions on the screen.

Smart Pass is a free of charge service. Data fee due to utilization and activation of Smart Pass will be charged by your operator.

No, you cannot use Smart Pass and SMS Authentication Code together. When you activate Smart Pass, you will be authorizing your transactions by entering your Smart Pass PIN. To use SMS Authentication Code, you need to deactivate your Smart Pass on your device.

If you forgot / blocked your Smart Pass PIN, you need to re-activate your Smart Pass through Smart Pass menu on your Emirates Islamic Mobile Banking App. You can re-activate your Smart Pass PIN by selecting Forgot PIN / Re-activate.

You can deactivate your Smart Pass through the Emirates Islamic Mobile Banking App, Online Banking or Phone Banking.

  • To deactivate through Mobile Banking App, you need to select Smart Pass Menu, enter your Smart Pass PIN and select Deactivation.
  • To deactivate through Online Banking, you need to log into Online Banking, select Smart Pass menu and select Deactivation. Enter the Smart Pass token generated by entering your Smart Pass PIN on your mobile device, and then type it on the Online Banking screen.

If your phone is lost or stolen, you need to deactivate your Smart Pass through Emirates Islamic Phone Banking.
To deactivate through Phone Banking, you need to call 600 599 995 and connect to an agent for deactivation.

You need to activate Smart Pass on your new device. The Smart Pass configuration on your old device will be deactivated automatically.

Smart Pass can be activated on only one mobile device or tablet.