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All charges below are inclusive of VAT (**). Click here for more details.
| Account Services | Over the counter | |
|---|---|---|
| Teller Services - AED Cash Deposit/Local Cheque Deposit/ AED Cash Withdrawal/Internal Transfers | Free | |
| FCY Cash Deposits/Withdrawals | 1.05% of cash deposit | |
| Liability Letter | AED 157.50 per request | |
| No Liability Letter | AED 157.50 per request | |
| Balance Order | AED 157.50 per request | |
| Certificate of Balance | AED 157.50 per request | |
| Duplicate Statement | AED 105 per request | |
| Audit Confirmation | AED 157.50 per request | |
| Account Closure less than 6 months | AED 210 | |
| Safe Custody Charges | AED 210 per annum | |
| Payments | Over the counter | smartBUSINESS |
| Transfers | Free | Free |
| Domestic Payments in AED | AED 47.25 per transaction | AED 26.25 per transaction |
| Foreign Currency Domestic Payments | AED 78.75 per transaction | AED 42 per transaction |
| Foreign Currency International Payments | AED 78.75 per transaction | AED 57.75 per transaction |
| Additional Telex/Tracer | AED 78.75 per transaction | N/A |
| Investigations/Amendment Requests | AED78. 75 per transaction | N/A |
| Payment Cancellation/Recall | AED 78.75 per transaction | N/A |
| Swift Copy (Outward Mt103) | AED 15.75 per request | Free |
| Inward Remittances | Free | N/A |
| FCY Inward Remittances | Free | N/A |
| Bulk Domestic Payments (smartBUSINESS only) | N/A | AED 15.75 per transaction |
| Bill Payments (smartBUSINESS only) | N/A | Free |
| Credit Card Payments (smartBUSINESS only) | N/A | Free |
| Non-WPS Salary Processing (smartBUSINESS only) | N/A | AED 2.01 per beneficiary (free for EI accounts) |
| WPS Salary Processing | AED 57.75 per bank + AED 3.15 per beneficiary (free for EI accounts) | AED 52.50 per file + AED 3.15 per beneficiary (free for EI accounts) |
| Clearing Cheques and Paper Instruments | Over the counter | |
| Chequebook request | AED 26.25/52.50 per chequebook | |
| Local Cheques Clearing | Free | |
| Special Clearing - Outward | AED 52.50 per instrument | |
| Special Clearing - Inward (proceeds by MC/DD) | AED 52.50 per instrument | |
| Special Clearing - Inward (proceeds through CBUAE) | AED 52.50 per instrument | |
| Cheque Return - Outward | AED 105 per cheque | |
| Cheque Return - Inward | AED 105 per cheque | |
| Cheque Return - Inward (return reason "Represent after 3 working days")* | 4 cheques or less in 12-month period, first instance free and AED 210 for subsequent instances | |
| More than 4 cheques in 12-month period, AED 210 per instance | ||
| Demand Draft/Manager's Cheques Issuance | AED 10.50 per instrument | |
| Demand Draft/Manager's Cheques Cancellation | AED 52.50 per instrument | |
| Duplicate Demand Draft/Manager's Cheque | AED 10.50 per instrument | |
| Stop Demand Draft/Cashier's Order | AED 105 per instrument | |
| Stop Cheque | AED 52.50 per instrument | |
| FCY cheque deposit | 0.105% of cheque amount, min AED 52.50, max AED 525 | |
| Courier Charges | AED 15.75 | |
| Customized Cheques / Special Chequebook | At cost, by arrangement | |
| PDC Warehousing | Over the counter | |
| PDC Deposit / Custodial Service | AED 10.50 per PDC | |
| PDC Postponement / Extension of due date | AED 10.50 per PDC | |
| PDC Withdrawal | AED 10.50 per PDC | |
| PDC Replacement | AED 10.50 per PDC | |
| Outstanding PDC Report | AED 10.50 per request | |
| Bulk PDC Warehousing | By arrangement | |
| Standing Instructions | Over the counter | |
| Standing Instruction Set Up / Amendment | AED 52.50 | |
| Standing Instruction Cancellation / Suspension | AED 52.50 | |
| Standing Instruction Failure | AED 52.50 | |
| Pick Up and Delivery Services | Charges | |
| Cash Pick Up | As per agreement | |
| Cash Delivery | As per agreement | |
| Cash Deposit Center Services | As per agreement | |
| Cheque Pick Up | As per agreement | |
| Liquidity Management (smartBUSINESS only) | smartBUSINESS | |
| Multi-Bank Account Aggregation | AED 262.50 per month | |
| Liquidity Management Initial Set Up - Manual | AED 10,500 per request | |
| Liquidity Management Initial Set Up - smartBUSINESS | AED 8,400 per request | |
| Liquidity Management Amendment - Manual | AED 2,100 per request | |
| Liquidity Management Amendment - smartBUSINESS | AED 1,575 per request | |
| Cash Concentration - Daily Sweep | AED 1,050 per month | |
| Cash Concentration - Weekly Sweep | AED 525 per month | |
| Cash Concentration - Monthly Sweep | AED 262.50 per month | |
| smartBUSINESS | smartBUSINESS | |
| smartBUSINESS Subscription | AED 210 per month | |
| Physical Security Token | AED 262.50 per token | |
| SMS Security Token | Free | |
| Password Reset - Bank reset | AED 52.50 per request | |
| Password Reset - Self reset | Free | |
| Additional Account Setup | AED 105 per account post implementation | |
***All charges, commissions and fees are inclusive of Value Added Tax (VAT).
