EI + Mobile Banking app EI + Mobile Banking app

EI + Mobile Banking app

A simplified and enhanced app with over 150 new features

Instantly access over 150 features and services on the new EI + app, personalise your dashboard, send money around the world in seconds, pay your bills easily, and much more…

Everyday Banking, Simplified

Access over 50 self-services, with most being processed instantly in real time on the app with no extra steps, or the need to call customer service.

  • Raise service requests through the app such as Cheque book requests, plus download your account statements
  • Track pending requests directly through the app
  • Access FAQs
  • Instantly get a digitally stamped and authenticated account statement

Transfers and Payments

Send money locally the same way you send a text

Simply add in the IBAN, beneficiary name, and we will fetch the bank details so you can send money quickly.

  • No need to add address details
  • After the first successful transaction, beneficiary details are automatically added
  • Access recently used beneficiaries with one touch

International Transfers and QuickRemit

Global money transfers via SWIFT, plus60 second transfers to, India and Pakistan!

  • Transfer money to international accounts in different currencies using account number, SWIFT, or IBAN
  • No need to choose a transfer route. The new app will choose the best route to send your money based on the amount transferred and the added beneficiary

Cardless Withdrawals

Send money to any Emirates Islamic ATM, and you or your recipient can withdraw the amount even if the recipient is not an Emirates Islamic customer.

Quick and Secure payments

Make your Credit Card, utility, telecommunications, and other bill payments easily and instantly through the app.

  • Add a new bill payment quickly for applicable utilities and telecommunications providers and we will fetch your bill amounts
  • Donate to Sharia compliant organizations
  • Subscribe for IPOs when available
  • Request money from other Emirates Islamic or Emirates NBD customers

Go Cashless with InstaPay

Transfer or receive money securely between yourself and your contacts who have Emirates Islamic or Emirates NBD accounts using their UAE mobile numbers only.

Explore, and more

In our new Explore section there is so much to do and see

  • Open new current, savings, and deposit accounts
  • Avail deals that come with your debit or credit card including shopping, dining and entertainment etc.!
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Wealth Management

As part of the new digital offering on our new app, you have been exclusively selected to participate our new Digital Wealth offerings, including opening and funding an investment account in either AED or USD, in addition to stock trading in local and international markets.

We are excited to introduce these new functionalities on our new EI + app in our efforts to enhance the Wealth Management experience for our customers. Please read below on how to open, fund and begin trading Shariah complaint equities.

You can follow the below steps for a quick and easy way to open an investment account, fund it and begin trading in global and local markets.

Follow the below steps to open an investment account

Step 1
Go to Wealth tab and click on "Get started"

Step 2
Verify details and knowledge of investments

Step 3
Accept T&C and Account will be opened within 10-15 minutes

Step 4
Go to Wealth tab and click on "Get started"

Step 5
Create a password with more than 8 characters in length and including at least one upper and lower case alphabet, one symbol and one number

If you have any questions, feedback, or need help moving to EI +, please reach out to us on apps@emiratesislamic.ae

Our reimagined mobile banking app helps you perform your daily banking activities, with powerful new features to get more done in less time effectively.

Stay in Control

Personalise the mobile app to fit your lifestyle by managing your profile, notifications, and security preferences instantly. Whether you are travelling, need more privacy, or need an update on your finances, you will always be a step ahead.

  • Update mobile number, email & address digitally
  • Update Emirates ID and passport details
  • Change your login preference from email to a username and vice versa
  • Update your Smart Pass PIN
  • View your login history
  • Make your device trusted with Emirates Islamic
  • Enable biometrics for easy login and authentication
  • Change your app language and communication preferences
  • Switch between two different dashboard layouts
  • Set your daily limits and favourite accounts
  • View your archived products

Support and Services

Manage your Finances
Manage your card payments, statements, and review your transactions.

Apply for Services
Get extra cash on hand, apply for Cash on Call, Easy Payment Plans, Cash Advance or Balance Conversion.

Accessible Rewards
Explore your dedicated rewards and reap benefits instantly.

Simplified Requests
Apply for replacement and supplementary cards.

Profile

Mobile Number and Address Update
Update your personal information conveniently on the app.

Stay Protected
Set security for the outmost convenience.

Set your Limits
Manage your daily and transaction limits.

Communication Preferences
Keep your preferred communication settings up to your requirements.

Security

A new level of digital banking security with Smart Pass
Authenticate your transactions wherever you are without the need to enter an OTP code. Smart Pass is a secure replacement of SMS authentication.

Smart ID and Face ID
You can enable Smart ID/Face ID for Smart Pass and authorise transactions with your fingerprint or Face ID.

EI SmartPass
Soon all your Online/Mobile Banking transactions and services will be authenticated only via Smart Pass, a safer and convenient way to conduct online/mobile banking transactions using a 4-digit PIN of your choice. You will stop receiving SMS to authenticate your transactions. Please make sure that your email address is updated to activate your Smart Pass. Click here to know more.

Frequently Asked Questions

Once you have successfully registered to Mobile Banking, you will have access to over 75 banking services, including fund transfers, account balance enquiry, bill payments and much more.

Register easily to EI + following the simple steps below

Open the EI + App and click on Register

Enter your Account /Credit Card/Debit Card number and your Date of Birth

Without closing your app, go to your EI registered email, and verify the link

Enter the verification code sent to your registered mobile number via SMS

Create a password with more than 8 characters in length and including at least one upper and lower case alphabet, one symbol and one number

Click on Enable Face ID / Touch ID if you wish to activate this feature and click next

Set your SmartPass PIN by entering a 4-digit security code which will allow you to authorize transactions

Congratulations! You have successfully registered to EI +!

Please note that your Mobile App username is your registered email address.

For more information, please email us on apps@emiratesislamic.ae

Steps to send funds:

Step 1 – Go to Payments and Transfers
Step 2 – Select International Transfer and country
Step 3 – Complete the details and send

For successfully sending funds through QuickRemit, please ensure the below:

Amount does not exceed 5 million INR or 500,000 PKR
Your address details are complete and updated
Beneficiary details are complete and updated

  • Make sure you have enough storage on your device
  • Download the app on a stable network (3G/4G minimum speeds are recommended)
  • Update your device to the latest version (Android 7.1 and iOS 13 and above)

  • If you are updating through the existing mobile app, kindly follow the instructions from there
  • Update your registered mobile number and email address
  • Update to the latest version of EI +

  • If you are already registered to the existing Emirates Islamic Mobile Banking app, and you follow the steps to move to EI +, you can use the same username and password to log in
  • In EI + there are no secret questions and answers

Yes, you need to reactivate Smart Pass on EI +.

You can register your EI + profile with either your Account, Debit or Credit Card number. Choose the most convenient option.

Yes, you can log in with your current biometrics.

Yes, you don’t need to add your beneficiaries again.

You will automatically be routed to the new Online Banking page from the old page.

Yes, you will be able to view transactions up to 3 months old and download statements up to 2 years ago.

  1. Log in to the EI + Mobile App
  2. Select the Account and select Authenticated Statement under the Services menu
  3. Select the date range you wish to receive the statement for
  4. Verify and confirm the information
  5. Immediately get your digitally stamped statement via email
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