Subscribe to Emirates Islamic’s WhatsApp Banking now with new features & services available 24/7. Get your banking done on the go in a secure and simple way!

Key Benefits

easy subscription
Easy Subscription

Simply send “Subscribe” on WhatsApp to +971 600 599995.

Convenience
Convenient and Secure

Encrypted messaging and safe dialogue, whenever, wherever.

Chat with an Agent
Chat with an Agent

Instantly resolve issues or learn about our products and services.

Branch or ATMs

Share your location on WhatsApp to find the nearest EI Branch or ATMs.

Note: Please disable the disappearing message feature in your WhatsApp settings as Emirates Islamic WhatsApp Banking does not support this functionality.

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What’s New

Banking via WhatsApp just got better! We've introduced new features that will make your banking experience more convenient than ever.

  • Quick emergency services such as card blocking and replacement
  • Account related services such as balances, transactions, account summary like IBAN and Swift Number
  • Card balances and rewards, transaction lists shared as pdfs, temporary block and unblock, get cash on call and increase your card limit
  • Find the nearest branches and ATMs by dropping your location pin
  • Chat with an agent for any enquiries or to learn more about our products and services
  • Find the status of your requests or complaints
  • Get the latest Forex rates
  • Instantly get a digitally stamped and authenticated account statement

Security Tips

Security Tips for Subscribers

  • To ensure that you are communicating directly with Emirates Islamic on WhatsApp, please save "+971 600 599995" as a contact and only interact with this number for banking services via WhatsApp. You can also look for the green badge next to the contact name “Emirates Islamic”, which confirms that this is a verified business account.
  • Data transfer happens via a secure channel between your device, WhatsApp and Emirates Islamic. The information is encrypted and cannot be seen by anyone.
  • Emirates Islamic will never ask you to share your personal information or account/ card numbers via WhatsApp. Depending on your enquiry, you will be asked to input only the last 4 digits of your card or account number. If someone does ask you for it, they do not represent the Bank and you should not under any circumstance provide this information.
  • Do not reply to WhatsApp messages that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you into disclosing sensitive personal information.
  • You can only subscribe to Emirates Islamic Chat Banking via your registered mobile number with the bank. The same number must be used in WhatsApp.
  • Lock your mobile device when not in use to prevent unauthorized access to your information.
  • Never share your device.
  • Activate your SIM card with a PIN.
  • Enable WhatsApp Two-Step Verification under Settings/ Account/ Two-Step Verification: with any attempt to verify your mobile number on WhatsApp must be accompanied by a 6-digit PIN you create.

Frequently Asked Questions

Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking.

If you are still not able to subscribe, please contact our Call Center at 600599995 to request support.

Emirates Islamic will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on.

You can just start a new conversation again. To do this, you need to have Emirates Islamic’s number 600599995 in your contact list.

Yes, WhatsApp Banking is available in English and Arabic. You can change the preferred language from “Profile Settings” menu.

No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.

No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature.

If you lose your phone or if it falls into the wrong hands, please call 600599995 and report it to us immediately.

Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN.

You can unsubscribe through “Explore Services” menu and “Profile Settings”.

WhatsApp Banking services are not offered to minor account holders.

  1. Chat with the official Emirates Islamic business account
  2. Go to the Account Inquiries menu and select Authenticated Statement
  3. Select the Account you need the statement for
  4. Choose the period of the statement
  5. Instantly get your digitally stamped statement

For your security, always look for the green tick next to Emirates Islamic's name on WhatsApp.

Terms and Conditions

Click here to view the Terms and Conditions.

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