WhatsApp Banking: Services at Your Fingertips

What you can do with WhatsApp Banking

A full suite of features designed to make banking simpler, faster, and more convenient — secure, intuitive, and accessible 24/7.

encryptedSafe & Secure Banking

Chat with Emirates Islamic on WhatsApp knowing your conversations are encrypted and protected every step of the way.

languageLanguage Choice

Enjoy WhatsApp Banking in the language you prefer — English or Arabic — making banking simpler for you.

inbox_textStatements & Letters

Request official letters and digitally authenticated statements for specific timeframes without logging into EI + app or visiting a branch right from WhatsApp.

credit_cardCredit Limit Increase

Request a credit limit increase securely through WhatsApp and get faster approvals and manage your without stepping into a branch — all in just a few messages.

blockTemporary/Permanent Card Block & Replacement

Block or replace your card — temporary or permanent — and request credit limit increases, all through chat.

chatChat with Agent

Report fraud or block your card fast by connecting with an agent through WhatsApp.

person_raised_handCheque Book Requests

Need a cheque book? Just ask via WhatsApp and get started instantly.

location_onATM & Branch Locator

Ask WhatsApp for the nearest ATM or branch — perfect when you’re on the move.

Are You a Vigilant WhatsApp Banking User?

You must know that

It’s safe and sound to use WhatsApp Banking when you stay informed.

Only use +971 600 599995 for WhatsApp Banking and look for the green verified badge beside “Emirates Islamic.”
All messages and data are encrypted between your device, WhatsApp, and the bank.
Emirates Islamic will never ask for full account or card details via WhatsApp — you may only be asked for the last 4 digits of your card or account.
Don’t respond to requests for personal info, even if they appear to come from someone you know.
Only sign up using your bank-registered mobile number.
Lock your phone when not in use and avoid sharing it with others.
Set a SIM PIN to prevent unauthorized use.
Activate WhatsApp Two-Step Verification (Settings > Account > Two-Step Verification) to protect your account with a 6-digit PIN.

Frequently Asked Questions

Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking.

If you are still not able to subscribe, please contact our Call Center at 600 599 995 to request support.

Emirates Islamic will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on.

You can just start a new conversation again. To do this, you need to have Emirates Islamic’s number 600599995 in your contact list.

Yes, WhatsApp banking in EI + is available in English and Arabic language. You can change the preferred language from “General Information” under “Explore Services” menu.

No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.