Help with transfers and payments

What you need to make a transfer or payment:

• Beneficiary's Name 
• Beneficiary's International Bank Account Number (IBAN), or Beneficiary's SWIFT/Bank Identifier Code (BIC) 
• Beneficiary's Account Number (If an IBAN is not available)

Fees and Charges

Charges can be set to:

BEN - The beneficiary incurs all the payment transaction fees

SHA - Charges are shared, the payer pays the fees to send, and the beneficiary pays their fees to receive

OUR - The payer will bear all the payment transaction fees

Did your beneficiary not receive your payment?

Once you place a transfer request, we process and send it over to your recipient’s bank. After this the recipient bank will credit your recipient’s account with the money you have transferred.

The time at which your transfer is processed will depend on when you’ve placed your request:

• AED local transfers requests placed before 5 pm, Monday to Friday, will be processed the same working day; else it will be processed the next working day
• Foreign currency local and international transfer requests placed before 2 pm, Monday to Friday, will be processed the same working day; else it will be processed the next working day

Once we start processing your transfer, it usually takes 1 working day for local transfers and 2 to 3 working days for international transfers to be credited to your recipient’s account. However, this is an estimation, as there are exceptional cases due to which your transfer might take slightly longer than usual at our end or at the recipient’s:

• Certain banks and payment service providers would not be able to process and credit transfers during weekends or bank holidays
• There might be a discrepancy in the recipient’s account details that were provided, such as the name or account number. This would result in the transfer funds being returned to your account within 3 to 5 working days
• Banks and payment service providers are required to run regulatory checks on transfers, which could cause a delay

If your recipient’s bank is facing a challenge in having your transfer credited, you can provide your recipient with a transfer confirmation in the form of an e-advise or SWIFT payment copy to be shared with the bank. This may speed up the process and help the recipient bank locate and credit the transfer to your beneficiary’s account.

To request a copy of SWIFT payment for your transfer, or if you need to track the exact status of your transfer, contact our 24-hour Call Centre on +971 600 599 995 and speak to one of our Customer Service Representatives.

Click here to get help with your domestic outward transfer if your beneficiary has not yet received your transfer or has received a lower amount than expected.

Cancelling your Transfer

Depending on the status of your transfer we can attempt to stop or recall it. While we will do our best to help, we can’t guarantee that we can recall your transfer.

Please always verify your recipient’s bank details before initiating a transfer.

In situations where you might need to recall your transfer, please note the following:

• If your recipient’s bank account is closed or non-existent: your money will be returned to your account within 3 to 5 working days
• If you’ve accidently made the transfer twice: Please reach out to your recipient to ask them to transfer the amount back to you
• If you’ve made a transfer using incorrect recipient’s account details: the transfer will be returned to your account within 3 to 5 working days. However, if the account details belong to another person you will need to recall the transfer

If you believe your transfer should be recalled, please contact our 24-hour Call Centre on +971 600 599 995 and speak to one of our Customer Service Representatives.

Is your transfer or payment taking longer than usual for QuickRemit?

Even though it's uncommon, there may be times when your transfer could take longer than normal to reach your receiver. Please be aware of these situations:

• Each of our QuickRemit countries has its own processing and crediting schedules. These vary depending on the country and bank to which you are transferring. Any transactions initiated after processing hours will be credited to your recipient’s account the next working day
• During weekends and holidays some banks and payment systems do not execute transfers
• To comply with regulations, all banks and payment service providers are required to conduct checks on your payments, and this may sometimes result in delays
• If the recipient’s bank discovers a discrepancy between the account data you provided, such as the name or account number, the transfer will be returned to your Emirates Islamic Account within 3 to 5 working days

In rare cases, we may request extra information to execute your QuickRemit transfer. If this happens, your QuickRemit transfer will be changed to a SWIFT international transfer. You’ll be alerted before you submit your request. International transfers will be credited to your recipient’s account within 2 to 3 working days.

Did your QuickRemit beneficiary not receive your payment?

A payment is completed in two steps:

• Once you submit a payment request, it’s processed and sent to the service provider
• The service provider then credits it to your beneficiary’s account

Since our systems are directly linked to service providers, your payment is usually completed instantly. However, if your payment is delayed, it could be due to one of the following reasons:

• A technical issue has occurred. In this case, your payment may take up to 24 hours to get credited
• The payment details are incorrect. You will need to contact your service provider and provide them with the correct payment details to have the issue resolved

FAQs