Once your application has been processed, you'll receive your card within 3 to 5 working days. You can also reschedule your free delivery at no extra cost
Once your debit or credit card application has been processed by us, your card will be delivered to you within 3 to 5 working days. If you just want to replace your card, you should receive it within 3 working days.
International deliveries may take 7 to 10 working days and an international delivery fee may apply.
Delivery details
UAE residents: Valid Emirates ID or passport + Emirates ID application
Non-residents: Passport
You can reschedule delivery of your card within 39 days of the original delivery date. Please contact the courier service directly.
Card Type |
Courier |
Tel |
Website |
Credit |
Aramex |
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Debit |
JMBR |
You can track the status of your application by contacting our 24-hour Call Centre on +971 600 599 995 and we will check the delivery status for you.
You can reschedule the delivery of your card within 39 days of the original delivery date by calling the courier service directly or visiting their website.
Your valid Emirates ID or passport along with your Emirates ID application is required to collect your card.
UAE residents: original Emirates ID OR both Emirates ID application + original passport
Non-residents: Original passport
Marsoom holders: copy of Marsoom letter + original passport
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