Authentication code not received
Learn more about the reasons you may stop receiving authentication codes and what to do about it
Learn more about the reasons you may stop receiving authentication codes and what to do about it
Learn more about the reasons why you may no longer receive authentication codes and what you can do about it
Authentication codes are used as an additional security measure for certain transactions and services. In most cases, you will need an authentication code when:
Authentication codes will only be sent to your registered mobile number and email address.
If you did not receive your authentication code, it may be due to one of the following reasons:
If none of the above reasons apply to you, please contact our 24-hour Call Centre on +971 600 599 995.
We strongly recommend that you register to Smart Pass for a smoother Online/Mobile Banking experience in the future.
You can register for Smart Pass to approve online and mobile banking transactions and requests through your Emirates Islamic Mobile App.
For phone banking requests and services, such as card activation or resetting PIN, you can call us through your registered mobile number to skip the SMS authentication code requirement.
Online purchases and payments can also be approved using the authentication code sent to your registered email address.
Transaction alerts and authentication codes for supplementary credit cards will be sent to the supplementary cardholder if their mobile number and email address have been updated with us. The primary cardholder will also receive these notifications. The notifications to the supplementary cardholder do not include the remaining balance on the credit card.
Transaction alerts and authentication codes for supplementary debit cards will only be sent to the primary cardholder's registered mobile number and email address.
In this case, you should have your card blocked immediately by calling +971 600 599 995.
Sometimes merchants or retailers charge your card a small amount to confirm that it is active. This amount is usually refunded within a few days. If the amount is not refunded or you do not recognise the merchant, call us on +971 600 599 995.
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