Reset your Online/Mobile Banking Secret Questions

Reset your Secret Questions using Emirates Islamic Online Banking or the Mobile Banking App in a few quick steps

You can reset your Secret Questions using Online Banking or Mobile Banking.

If you have an active Emirates Islamic Account, use you Debit Card linked to the Account to reset your Secret Questions.
If you only have an Emirates Islamic Credit Card, you can use your Credit Card to reset your Secret Questions.

To authorize the reset, you need to use Smart Pass or the SMS Authentication Code which we will send to your registered mobile number.

Note:

The Authentication Code is valid for 5 minutes and 3 attempts only. If you’ve failed all three attempts, you can switch to Mobile Banking if you’ve been using Online Banking, or vice versa.

We recommend registering to Smart Pass for a smoother Online/Mobile Banking experience in the future.

Steps to reset your Secret Questions:

Authentication Code not received

If you have not received your Authentication Code, it could be due to one of the following reasons:

Your service provider is restricting Emirates Islamic SMS alerts. Send ‘UALL’ to 7726 to remove these restrictions
Your mobile number registered with us is incorrect. Please update it via any of our ATMs or by visiting your nearest Emirates Islamic branch. Know more about updating your registered mobile number here
You are out of the country or if none of the above reasons apply to you. In this case, call us on +971 600 599 995 using your mobile number registered with us

We highly recommend that you register to Smart Pass for a smoother Online/Mobile Banking experience in the future.

FAQs

I don’t have my registered Mobile Number with me, can I request the Authentication Code to be sent to another number?

No, we will only send an Authentication Code to your registered Mobile Number. If you want us to use another number, please update it via any of our ATMs or by visiting your nearest Emirates Islamic branch.

What happens if I fail to reset my Online Banking Password using an Authentication Code from all available channels?

You will need to visit your nearest Emirates Islamic branch with your Passport or Emirates ID for identification.

What if I don’t remember my User ID and the answers to my Secret Questions?

You will need to delete your existing Online/Mobile Banking profile and create a new one by contacting our Call Centre on +971 600 599 995 or visiting your nearest Emirates Islamic branch with your Passport or Emirates ID for identification.

Reset your Secret Questions