Service Promise Charter

If we don't manage to meet your service expectations, you can tell us about your concerns in the following ways:

• Contact our 24-hour Call Center on 600 599 995. (International Number: +971 600 599 995)
• Visit your nearest Emirates Islamic branch and speak to a Customer Service representative
• Visit the Contact Us page and select the "Complaints" option in the "Nature of Enquiry" tab and submit your details.
• Alternatively, you can email us directly at Customercareunit@emiratesislamic.ae

When you raise your concern, we will provide you with a reference number and expected resolution time dependent on the nature of the complaint. You can track the progress with this reference number using any of the contacts provided to you above.

We are committed to resolving your requests as quickly as possible and our dedicated team will work closely with all relevant departments to resolve your complaint. We will keep you updated on the progress of your complaint and you will receive a notification once we have a resolution.

Still not satisfied and need more support and assistance please reach to our CEO at CEO@emiratesislamic.ae with description of your concern and your registered contact details.

Emirates Islamic is dedicated to offering you the most optimal solution for your concern. If we are unable to provide a final resolution within 30 working days or if you are unhappy with the resolution offered, you may contact Sanadak with your emirates Islamic complaint reference number sanadak.gov.ae