Service Promise Charter
We don't just make promises to our customers. We keep them.
We don't just make promises to our customers. We keep them.
At Emirates Islamic, we always put you – our customer – at the center of everything we do. We are committed to offering you the best banking service experience possible and continuously strive to improve our service promise by demonstrating courtesy, ownership and clarity.
If we don't manage to meet your service expectations, please share your concerns by reaching out to us through:
When you raise your concern, a reference number will be shared with you along with an expected resolution time dependent on the nature of the complaint. You can track the progress with this reference number using any of the channels provided to you above.
We are committed to resolving your requests with immediate attention, and our dedicated team will work closely with all relevant departments to resolve your complaint. An update will be shared with you on the progress of your complaint, and you will receive a notification once we have a resolution.
Should you require a written response, you may reach out to us through our official channels.
Still not satisfied and need more assistance and support, please contact our CEO Office at CEO@emiratesislamic.ae with description of your concern and your registered mobile number.
Emirates Islamic is dedicated to offering you the most optimal solution for your concern. If we are unable to provide a final resolution within 30 working days or if you are unhappy with the resolution offered, you may contact Sanadak with your Emirates Islamic complaint reference number sanadak.gov.ae
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