Mobile App - the Bank’s Mobile App continued to be among the highest rated apps in the financial industry, with an outstanding rating of 4.5/5 from more than 45,000 users on the Apple App Store
“The group embarked on a digital transformation journey four years ago. During COVID-19, Emirates NBD Group was able to cope seamlessly with this transition and now 98% of all transactions are digital.”
Vision
To be the most innovative Shariah-compliant bank for our customers, people, and communities.
Purpose
To create opportunities to prosper.
Values
Collaboration
Collaborating with thought leaders who envision the future
Ownership
Taking ownership of initiatives and being a force for positive change
Drive
Embracing new ideas and implementing them effectively to drive change
Enterprising
Adopting an enterprising mindset by welcoming opportunities to innovate
Our innovation powerhouse for FinTechs
Future Lab™ is Emirates NBD Group’s strategic think tank and testing centre dedicated to making banking future-ready. A critical part of our strategy is to establish strong partnerships with top talent and key stakeholders so we can deliver this goal.
170
Fintechs engaged
06
Implementations
65
Proof of concepts
05
Accelerator engagements
Fostering partnerships for our future
From government organizations to FinTechs, we are trusted by some of the best partners in the world to create industry-leading solutions that benefits the communities we serve.
Emirates Islamic, one of the leading Islamic financial institutions in the UAE, has won the 'Best Digital Innovation in Islamic Banking' award at MEA Finance Banking Technology Summit & Awards, in recognition of its commitment to service excellence and digitization.
Banking is now just a chat away
We’re constantly striving to make banking easier for you. That’s why we launched WhatsApp banking service, becoming the first Islamic bank in the world to do so. This service further enhances Emirates Islamic’ s suite of digital financial products, enabling customers to conduct daily banking activities in a seamless and hassle-free manner.
Digital Banking transactions are now easier and even more secure than ever before With Smart Pass, we took digital banking security to a new level by replacing SMS authentication codes to transact via Mobile & Online banking.
Go cashless with InstaPay
We know how important your time is to you, so we do what we can to give some back to you. Transfer money in seconds to anyone within Emirates Islamic.
Emirates Islamic launched its first paper-less solution whereby branches can source current & savings account STP solution for all nationalities via tablet banking solution.
Emirates Islamic launched ITMs to offer convenient banking and payment solutions that will allow customers to seamlessly carry out a variety of transactions such as cheque encashment, deposit, withdrawal.
Our vision for the future of banking
At Expo 2020 Dubai, we showcased our pioneering vision for the future of global banking,
championing inclusion, sustainability, and new possibilities.
Spanning approximately 3,000 sq ft, The Future Banking space comprised five pods each
housing deeply immersive, interactive, and engaging exhibits showcasing the role that banks will
play in fulfilling a customer’s future needs, aspirations, and goals.
The innovative concept-driven exhibits enabled millions of visitors from across the globe to
experience different virtual personas and learn about cutting-edge banking initiatives that aim to
address future challenges.
A testament of our commitment to service excellence
"We’ve experienced an increase in digital adoption and contactless payments now constitute 90% of all point-of-sale transactions. We upgraded our core technology platforms allowing greater agility and moved to 95% cloud native infrastructure."
"As a digital leader in the Islamic banking sector, Emirates Islamic consistently makes strategic investments in technological solutions that enhance our front-end and back-end banking operations, in line with our ongoing digital transformation journey."
"We are delighted to strengthen our collaboration with the DIFC FinTech Hive for the fifth year, working towards our common goal of encouraging and supporting young promising Fintech start-ups."
"Our customer-centric and innovative approach is appreciated by customers and we aim to build upon our existing strengths in digital innovation to meet the increasing demand for customer-friendly, secure and convenient solutions."
"We are thrilled to be teaming up with a leading global innovation platform like
Plug and Play.""
"Innovation remains to be part of our culture ensuring Emirates Islamic continues to lead the digital innovation ecosystem – partnering with Fintechs & Startups will further enhance our digital offerings as well as customer centricity."
2021
Mobile App - the Bank’s Mobile App continued to be among the highest rated apps in the financial industry, with an outstanding rating of 4.5/5 from more than 45,000 users on the Apple App Store
Instant Account Opening for UAE Nationals via Tablet Banking - Since Emirates Islamic’ s goal is as part of its strategy of being the bank of choice for UAE Nationals, Emirates Islamic launched a fully straight-through processing (STP) solution to source Current and Saving Accounts for UAE Nationals via tablet banking at Emirates Islamic branches, – reducing the turn-around times from two days to 15 minutes.
2020
Partnership - Emirates Islamic became the First Islamic bank in the region to partner with Huawei to launch Emirates Islamic app in Huawei App
2019
First Teller-Less Branch (Interactive Teller Machine)- First teller-less branch was launched in Mirdif City Centre Branch with interactive teller machines
WhatsApp banking - Emirates Islamic
was the First Islamic bank in the world to launch WhatsApp chat-banking
Dynamic Currency Converter – Emirates Islamic became UAE’s First Islamic bank to offer dynamic currency conversion for
Visa Card
2018
App Demo feature on mobile banking -
Emirates Islamic launched the first demo feature in the region, whereby before registration/login on the mobile app customer can simulate the features available on the app