Frequently Asked Questions

What is KYC / Why do I need to fulfill KYC requirements?

As per the regulations set by Central bank of the UAE, all banks need to maintain valid identity documents / information for their customers, at all times. This helps the banks know / understand their customers and their financial dealings to be able to serve them better and manage risks prudently.

Are KYC requirements new?

No, KYC requirements have always been in place and Banks have been taking KYC documents in accordance with the guidelines issued by the Central Bank of the UAE, from time to time.

Is KYC mandatory?

Yes, it is mandatory as per regulatory requirements.

What will happen if I do not provide the required KYC documents to the Bank?

As a bank, we endeavor to provide you with the best of services at all times. However, we will be constrained to place restrictions, followed by potential discontinuation of services, or even a possible exit, of your accounts, in the absence of KYC information / documents.

What documents do I need to submit to fulfill KYC requirements?

We will be in touch with you from time to time to inform you regarding KYC document(s) requirement.

Based on the communication you receive from the bank, you may need to submit, some or all of the, following documents according to your category:

Individual Customer Entity / Organization / Company

How can I submit these documents to the bank?

You have following options available to submit the required documents as per your convenience

  • Visit our nearest branch and submit documents to Customer Service Executives / Representatives
  • Contact your Relationship Manager & submit documents to them
  • Visit Emirates Islamic website and upload your documents (File formats supported: PDF, JPEG)

How frequently do I need to provide KYC documents?

We review our customers' records on an ongoing basis. We will get in touch with you, if your KYC document(s) need to be updated, in future. However, if any identification documents or constitutional documents have been expired, please submit a request to update bank’s records with valid and up to date documents”

Once I submit the required KYC documents, how soon will my records be updated?

Once the documents have been submitted, processing will be completed within 10 working days. For further queries & to track the status of KYC remediation request, give us a call on +971 600599995.

My account is Dormant. Do I need to provide KYC documents to activate the same?

Yes, you need to submit KYC documents to reactivate your account. Please get in touch with your Branch or Relationship Manager to initiate the process.