Unblock your Online/Mobile Banking

Activate your Blocked Online/Mobile Banking Profile

Here are some reasons your Online/Mobile Banking profile can be blocked and what you can do about it:

• You ‘ve entered your Password incorrectly multiple times

If this is the case, just follow these steps to reset your Password

• You ‘ve answered your Secret Questions incorrectly multiple times

You can follow these steps to reset your Secret Questions

• Your Online/Mobile Banking profile has been compromised and the Bank has blocked access for your safety

Contact our 24-hour Call Centre on +971 600 599 995 or visit your nearest Emirates Islamic branch with your Emirates ID or Passport for identification, and one of and one of our Representatives will be happy to help you

FAQs